People, Process and Technology. These are three words to define principle values of YILPORT Holding. The more we strengthen and be stick to our values, the more innovative solutions we believe that we come up with. To combine all these three initiatives and have them in every process we realize is important for us. The Billing-charging, as one of the major functions, is now a part of this innovation process. To accurately charge right parties and take quick actions in case of any inconvenience, now YILPORT has a centralized shared service for all these billing-charging activities. In parallel with the ultimate aim to set global standards for billing-charging function, this centralized billing service will enable YILPORT to operate and monitor whole charging process of all YILPORT terminals from only one center.As a company constantly keeps investing in technology, YILPORT uses several software programs to manage the overall supply chain process with various centralized controlling systems such as Navis N4 terminal operating system, SAP enterprise resource planning, automated gate systems, standard processes and more standard tools. In addition to all these existing systems, now YILPORT Holding is proud to have all charging operations under one roof using the latest technology and coming up with this new shared service.
The centralized commerce team is located in YILPORT’s “home terminal”, YILPORT Gebze and today the team is in charge of all billing activities for Gebze, Gemport, Solventas, Yarimca, Oslo, Stockholm, Gavle, Setubal, and Ferrol terminals. In accordance with Navis implementation plan, in a year the team will be able to execute all charging activities for entire Iberia and Latin America terminals from this centre. which means a global coverage system for billing operations in 2019. As for technology, charging team uses an in-house developed program called “Delta” with in-house developed web solutions for the customers. Integration between Delta and SAP, Delta and Navis is managed and followed by internal integration team. By the end of the year, the program “Delta” will be replaced by “SAP HYBRIS” program.
The centralized commerce team consists of 27 qualified professionals under the lead of YILPORT Holding Commercial Director Sercan KARA who is in charge of the whole organization as a part of sales and marketing functions. The CMO of YILPORT Holding, who leads the sales and marketing department, Mr. Erhan CILOGLU stated that; “To have this new centralized billing team enabled us to clearly see the differences on commercial activities in all terminals and regions. This is a great knowledge that we are having benefit on our commercial deals. Every day we combine the best possible commercial practices across the terminals and regions and making our customers get the privileged service on invoicing process.”
In this new shared service process, customer Feedback System-YILPORT CRM V-Tiger program plays a supportive role to receive and immediately take action for billing-oriented customer feedbacks. After having received the feedbacks, our team comes up proper replies in 24 hours.
YILPORT Holding Commercial Director Mr. Sercan KARA stated that; “When we think of 15 years ago, the time we have started with only one terminal, we’re so proud to see that today we’re covering all billing activities in YILPORT’s whole global portfolio. Today we are able to take over the all billing process of a terminal only in 1 week. We don’t need to travel or spend couple of weeks on implementation period. Our system is all mobile which serves as a factor to speed up implementation process for centralized billing service. We’re so glad to be a part of all these improvements and looking forward to see and involve in upcoming projects with the ultimate aim of providing best possible service to our customer in all YILPORT terminals.”
